Calico cat sleeping on a smartphone on a soft surface.

Terms of Service:

Chimpanzee holding a smartphone and looking at the screen, with a natural outdoor background.
A cow in a grassy field examining a cracked smartphone lying on the ground.

Terms and Conditions

Last updated: February 28, 2025

Please carefully review these Terms and Conditions before using our services.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined below. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

  • Affiliate: Any entity controlling, controlled by, or under common control with a party, where "control" means ownership of 50% or more of voting shares or equivalent.

  • Account: A unique account created for you to access our services.

  • Country: Canada.

  • Company: Refers to Lumatel Mobility, 1010 Sherbrooke St W, Montreal, Quebec H3A 2R7, Canada (referred to as "the Company," "We," "Us," or "Our").

  • Device: Any device capable of accessing the service (e.g., computer, cellphone, tablet).

  • Feedback: Suggestions, innovations, or comments provided by you regarding our services.

  • Goods: Items available for purchase through our service.

  • Services: Mobility or internet services offered by Lumatel Mobility.

  • Orders: Requests submitted by you to purchase goods from us.

  • Promotions: Contests, sweepstakes, or other promotional activities offered via our service.

  • Service: Refers to the Lumatel Mobility website and associated offerings.

  • Subscriptions: Services provided on a recurring basis by the Company.

  • Third-party Social Media Service: Any external services or content integrated into our service.

  • Website: Refers to Lumatel Mobility's website accessible at [https://www.lumatel.ca].

  • You: The individual or entity accessing or using the service.

Acknowledgment

These Terms govern your use of our services and constitute a binding agreement between you and Lumatel Mobility. By accessing or using our service, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not access the service.

You confirm that you are at least 18 years old. Individuals under 18 are not permitted to use our services.

Your use of the service is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.

Placing Orders for Goods

By placing an order through our service, you confirm that:

  1. You are legally capable of entering into binding contracts.

  2. All information provided is accurate and complete.

You authorize us to share your payment details with third-party processors for order fulfillment purposes.

Order Cancellation

We reserve the right to cancel orders for reasons such as:

  • Unavailability of goods/services

  • Pricing errors

  • Suspected fraud or unauthorized transactions

You may cancel an order for goods only if they remain unused and in their original condition. Refunds will be processed within 14 days upon receipt of returned goods.

Availability and Pricing

Lumatel Mobility strives for accuracy in product descriptions and pricing but cannot guarantee error-free listings. We reserve the right to correct errors and adjust prices without prior notice.

Payment Terms

You agree to pay all fees associated with your chosen subscription plan. Payments can be made via Visa, MasterCard, American Express, Visa Debit, or Debit Mastercard.

Subscription Details

Subscriptions are billed in advance on a recurring basis (e.g., monthly). Unless canceled, subscriptions automatically renew under the same terms. See blow for our fee structure and commitment to you:

Commitment:

  • Our Speeds are NEVER Deprioritized

  • Our Pricing is Locked-In

  • Our Fees Are NOT Hidden (See Below)

  • Our Billing Is Simple and Clear

  • Our Staff Are Excellent

  • Fee Structure:

  • One-Time Membership Fee: $24.99

  • Late Payment Fee: $4.99

  • Reconnection Fee: $24.99

  • Disconnection Fee: $49.99

  • Number change Fee: $19.00

  • SIM replacement Fee: $14.99

  • Plan Change Fee: $24.99

    - All Fees Are in Canadian Dollars (CAD) and Are Subject to Applicable Taxes

Refunds

Subscription fees are non-refundable except as required by law or at Lumatel Mobility's sole discretion.

Service Usage

You are responsible for adhering to your data plan limits. Excess usage may result in additional charges ($1/GB) or service suspension/termination.

Late Payments

Failure to pay on time will incur a late payment fee of $4.99. Reconnection fees apply if services are suspended due to non-payment.

Promotions

Promotions may have specific rules that override these Terms where applicable.

User Accounts

When creating an account, you must provide accurate information and safeguard your password and PIN. Unauthorized account use must be reported immediately.

Intellectual Property

All content on our platform remains the exclusive property of Lumatel Mobility and its licensors.

Dispute Resolution

Disputes will be resolved via arbitration under British Columbia law unless otherwise agreed upon. Class actions are prohibited.

Limitation of Liability

Lumatel Mobility's liability is limited to amounts paid by you for services rendered or $100 CAD if no purchases were made.

For full details on additional clauses (e.g., severability, governing law), please contact us directly at support@lumatel.ca 

By using Lumatel Mobility's services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

A group of goldfish swimming near a submerged smartphone in an aquarium, with bubbles rising to the water surface.
A yellow chick standing on a smartphone placed on grass with blurred fields in the background.
A deer in a forest looking at a smartphone on the ground.
A fennec fox with large ears lying on sand, looking at a smartphone.
Seal holding a smartphone on a rock by the ocean
A donkey carrying a satellite dish and a calculator on a dirt path in a dry, mountainous landscape.
A penguin holding a smartphone on a snowy landscape with ice in the background.
Koala sitting on a tree branch holding an orange smartphone.
Walrus sitting on a rock underwater holding a red smartphone.
Fluffy white dog holding a smartphone in a colorful flower field with red tulips and yellow flowers.